Support
We’re here to help with Shrinkly.
If you are having trouble compressing an image, resizing a photo, creating a PDF, restoring a purchase, or using a feature, send us a short description of the problem.
Email supportsupport@linkode.app
For faster troubleshooting, include your device model, operating system version, Shrinkly version, and what you were trying to do when the issue occurred.
Before contacting support
- Make sure you are using the latest available version of Shrinkly.
- Confirm your device has enough free storage for the output file.
- If a specific image fails, try another JPG, JPEG, or PNG file to determine whether the source file may be damaged or unsupported.
- For purchase restoration, make sure you are signed in to the same App Store or Google Play account used for the original purchase.
Send a support request
Privacy
Do not send sensitive personal files unless they are necessary to explain the issue. Shrinkly’s core processing is designed to happen on-device. Read our Privacy Policy for more information.